POLICIES
occasionally, things go wrong and you may have cause to complain.
COMPLAINTS
- resolving them promptly
- responding in the right way with an explanation or an apology, where we have got things wrong
- providing information on any action taken
- We try to learn from complaints and take action to improve our service.
Bonthrone Security Services provide a full range of access control services, from a single one way audio/video system to multiple user systems, with remote access or multi-user for a block of multiple flats/offices. Our security specialist will always make their recommendations for an optimum solution for your individual needs, matching your budget with an appropriate system.
BSS install and maintain Door entry systems, Multiple occupancy door entry systems, Video door entry systems, Automatic gates, Underground automatic gates, Automatic barriers, Rising bollards, Automatic doors, GSM door entry and Biometric access systems.
We know just how important your business is to you, and our job is to help you protect it. BSS will ensure this is done to the highest standard providing you with real peace-of-mind. All installation work will be carried out with attention to detail and with respect for your business.
Can’t cable? No problem. We can provide GSM solutions, which operate over mobile telephone networks. This means that you can now have comprehensive access control, even in remote areas.
We provide a variety of electronic door locks, for low or high-security applications. We can provide biometric access control, using fingerprint recognition. These systems can incorporate full data logging and reporting, providing you with a clear picture of facility use for individual users, from 2 to 200+ users.
We understand how important your business is to you and believe in spending that little bit of extra time during installation, to save time in the future. This ensures that when we hand your system over to you, it will be trouble and error free. You should only ever see us when we return for periodic maintenance visits.
All our equipment comes with a minimum 1-year warranty, which can be extended to 5 years on many products, for extra peace-of-mind. If a fault should occur, we won’t leave you without protection, always ensuring that a temporary solution is in place before removing equipment for warranty repairs.
When we visit your business for the initial site survey, we look at all security aspects, from what type of doors and windows your property has, to whether you have under floor or attic space. We look carefully to see how we can route cabling, to minimise visual impact and, where necessary, can use wireless systems.
We ensure that when our engineer arrives on site, they will be able to start work straight away having been briefed by our surveyor. We will communicate as a company, ensuring that we provide your system as effectively and with as little inconvenience as possible.
BSS offers full comprehensive or basic, annual preventive maintenance packages on all systems. If the system was not initially installed by us, we will thoroughly inspect the system during a previously arranged take over maintenance visit to ensure it is brought up to an acceptable standard. We provide a full, 24-hour service, 365 Days per year, with no fuss attendance, as and when required. We can arrange Keyholder / Emergency Service response active 24/7, to safeguard you and your property(s) through various signalling methods. We believe in working to suit the customers’ needs. We will always contact you, prior to visiting, to arrange a mutually convenient time and date for any required maintenance work.
We understand the wear-and-tear your access systems can go through, with day-to-day use. BSS preventive maintenance programmes ensures this does not adversely affect your systems – ensuring they continue to operate smoothly and effectively, as time passes.
With our commercial access systems range of maintenance programs, we attend site for two pre-scheduled visits per year, to check all system components for wear-and-tear, correct operation. We’ll tighten up all connections and ensure system integrity is kept to a high standard. We know that access systems have to withstand abuse every single day and we design them with this in mind.
Access covers a whole range of systems which we install and maintain, including the following:
Door entry systems
Multiple occupancy door entry systems
Video door entry systems
Automatic gates
Underground automatic gates
Automatic barriers
Rising bollards
Automatic doors
GSM door entry
Biometrics
All systems are installed to BSS standards which ensure maximum utilisation of your system’s functionality tailoring your systems to your commercial premises, big or small.
We’ll protect whatever matters most to you
respect your home or business, making appointments to suit your individual requirements.
number of our sites across the UK. The standard
of installation and quality of products installed
ensures that we have confidence in our security
systems.”
RONNIE HASSAN • VOLVO TRUCK AND BUS UK
new digital system from Bonthrone Security
Services. From the initial meeting to discuss our
requirements through to the installation, Ian and
his team were very knowledgeable and
professional. They helped us design a system to
meet our needs and our budget. I would not
hesitate to recommend BSS, in fact I have already
done so several times.
JILLIAN SHEDDEN • KNOCKHILL RACING CIRCUIT
our Fife based Care Home group for a few years
now, and we are very happy with the service they
provide. They can advise on superior equipment,
that is relevant to our needs, or where we
request, they will repair existing equipment. I
would have no problem in recommending them.
ASHLEIGH DEACON • ROSTURK CARE GROUP
security needs from day one of our business.
They provide and support all of our security
needs, with exceptional knowledge of their
profession. Installation was quick and easy with
every member of BSS being helpful and patient
with all of our questions. We would not hesitate
to recommend BSS.’
IAIN McCLUNE • WHISKEY AUCTIONEER
flawlessly video security, alarm systems and
electric gates at four locations in the last year at
a good price and afforded excelled service.
JAMES McCRAIG • JAMES McCAIG FARMS Ltd
video surveillance, fire alarm, electric gate and
internet installation and support to a range of
properties for us over the past 3+ years. They
are a pleasure to deal with across the spectrum
of price, service and technical knowledge. Their
team are refreshingly capable and experienced
and we have yet to throw a complicated task out
there that they cannot handle. In our experience,
no other company within this sphere of
operation has come close to the competence and
service offered by BSS.
MR McKECHNIE
WHY CHOOSE BONTHRONE SECURITY SERVICES?
Meeting Your Security Needs
work with you to find a solution which will best meet your budget and security
needs.
We’ll respect your home or business, making appointments to suit your individual
requirements. Call our experienced team today on 01738 500 006.
- SSAIB & BAFE Registered
security screened. BSS is registered with SSAIB, which is recognised
by all the leading insurance companies.
- Domestic and Commercial Services
and Fire services for both private and commercial customers,
delivering a pers
- Central Location
which is reassuring to know.